Refund Policy

At mauriceandco.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund policy below.
 

1. Eligibility for Refunds

You may request a refund for items purchased from our website under the following conditions:

• The item must be returned within 14 days from the date of delivery.

• The item must be in its original condition, unworn, and with all original packaging, tags, and accessories included.

• Customized or personalized items are not eligible for refunds unless they arrive damaged or defective.
   

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at mauriceandcojewelry@gmail.com within the eligibility period to request a refund.

2. Provide your order number and details about the item you wish to return.

3. We will provide you with instructions on how to return the item.
    

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items, as we cannot guarantee that we will receive your returned item.
 

4. Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 buisness days.
 

5. Exchanges

If you would like to exchange an item for a different size or style, please contact us at mauriceandcojewelry@gmail.com. Exchanges are subject to availability.
 

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will provide instructions for returning the item and will cover the return shipping costs.
 

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the new refund policy.